Terms of Service

Effective: 1 October 2026

1. Who we are and how you accept

1.1 GroundWork by IntraWork ("GroundWork", "we", "us") is provided by IntraWork Group Pty Ltd (ABN 35 661 220 748).

1.2 These Terms are an agreement between us and the organisation that uses GroundWork (the "Customer", "you").

1.3 You accept these Terms when you first upload a document or enter information into GroundWork, including before you create an account, and again when you create or claim an account. If you do not accept them, do not use GroundWork.

1.4 The person accepting confirms they are authorised to bind the Customer.

2. The Service

2.1 GroundWork is a platform for Australian businesses to keep the records they need to prove about themselves and to prepare work-winning documents. It includes:

(a) the Company Record: insurances, licences, certifications, people, plant, past projects and reusable content;

(b) tender tools: uploading tender packs, AI extraction of requirements, readiness views and response preparation;

(c) jobs tools: contacts, jobs, quotes, invoices, bookings and proposals, including pages your own clients can view, accept or pay through;

(d) agreements and e-signature for agreements you create;

(e) connections to AI assistants you choose (via the Model Context Protocol) and to third-party services such as Xero and Stripe;

(f) the web app, and the iOS app when it is released.

2.2 Features, plan inclusions and AI allowances are as described in the product and on our pricing page at the time of use. We may change, add or retire features. If a change removes a material feature from your paid plan, §17 applies.

3. Accounts and access

3.1 An owner administers billing, team and settings; contributors do product work.

3.2 You are responsible for who you give access to and for keeping credentials secure. Multi-factor authentication is available and we recommend it.

3.3 Tell us promptly at support@intrawork.com.au if you suspect unauthorised access.

4. Plans, trial, fees and billing

4.1 Current plans and prices are on our pricing page. Prices are in Australian dollars and inclusive of GST.

4.2 Trial. New paid subscriptions start with a 14-day free trial with full access. A payment method is required at the start. Unless you cancel before the trial ends, your subscription starts and your payment method is charged automatically. We will remind you 3 days before the trial ends.

4.3 Subscriptions renew monthly until cancelled. Billing is handled by Stripe.

4.4 Allowances. Paid plans include a monthly allowance of AI document reads. Unused allowance does not roll over. We apply spend limits to protect you and the Service; when a limit is reached, AI features pause until the next period or you change plan. Top-ups may be offered later and will be charged when purchased.

4.5 Free tier on lapse or cancellation. If payment fails (after a grace period) or you cancel, your workspace moves to the free tier. Your data stays visible and exportable. Tender AI features, tender assistant access and paid engine features stop. Free-tier features are as described on the pricing page. Moving to the free tier does not delete your data.

4.6 Refunds. Fees are charged in advance and are not refunded for part periods, except as set out in §17 or as required by the Australian Consumer Law.

5. Your content

5.1 You own the content you and your users put into GroundWork ("Customer Content").

5.2 You grant us a non-exclusive licence to host, copy, process and transmit Customer Content only as needed to provide, secure and support the Service for you, and as you direct (for example, sending a quote to your client or data to a connected assistant).

5.3 We keep Customer Content confidential and isolate it from other customers. We do not sell it. We do not use it to train AI models, and our AI providers are contractually restricted from doing so.

5.4 We may use aggregated, de-identified information about how the Service is used (for example counts, performance and error rates) to operate and improve it. This never includes the content of your documents.

5.5 You are responsible for the accuracy and lawfulness of Customer Content and for having the rights to upload it.

6. Personal information you put into GroundWork

6.1 Customer Content often includes personal information about people other than your users, such as your staff and subcontractors (licences, qualifications, CVs, checks) and your clients (names, contact details, addresses).

6.2 You are responsible for collecting that information lawfully and for telling those people, as the law requires, that you store it in GroundWork. Our Privacy Policy explains how we handle it.

6.3 Only upload sensitive information (for example criminal record checks) where you need it to win or perform work, and restrict access to it within your team.

7. AI features

7.1 Some features use AI models to read your documents, including tender packs, and extract requirements and information. Document content is sent to our AI provider for processing, as described in the Privacy Policy.

7.2 AI output can be incomplete or wrong. Extraction can miss requirements, misread dates or misclassify items. The source documents always govern. You must check any output against them before relying on it or submitting anything.

7.3 Prose drafted by an AI assistant you connect is produced by that assistant under its provider's terms, not by us.

8. Readiness views are informational, not certification or advice

8.1 GroundWork shows a readiness view: a structured picture of what a tender appears to require and where your records stand. It is not a compliance certification, audit, score or accreditation, and it is not legal, financial, engineering or other professional advice.

8.2 GroundWork is not a compliance auditor or certifying body. Requirement summaries in our reference library are drawn from the issuing bodies and may change; verify current requirements with the issuer.

8.3 Decisions about eligibility, compliance and what to submit are yours.

9. Connected assistants and third-party services

9.1 If you connect an AI assistant (for example Claude or ChatGPT) to GroundWork, the assistant can read the Customer Content you authorise. Once content reaches the assistant, its provider's terms and privacy policy apply, not ours.

9.2 Assistants can draft and read. They cannot send, sign, attest, execute agreements or delete. Those actions always need a signed-in person.

9.3 Third-party services you connect (such as Xero, Stripe, Google or Apple) are governed by their own terms. We are not responsible for them. You may disconnect them at any time.

9.4 Assistant access requires an active trial or paid subscription for tender features.

10. Quotes, invoices, payments, proposals and agreements

10.1 GroundWork is a tool you use to create and send documents and to capture acceptance and signatures. We are not a party to any quote, invoice, proposal or agreement between you and anyone else, and we do not draft or give advice on them. Their legal effect is a matter for you and your counterparty.

10.2 Payments. Where your clients pay you through GroundWork, payments are processed by Stripe through your own connected Stripe account. You are the merchant, and you are responsible for your pricing, tax, refunds and disputes with your clients.

10.3 Not for deeds or witnessed documents. GroundWork's e-signature is designed for agreements. It is not offered for deeds or for documents that must be witnessed, and the template library contains none.

10.4 Residential building work. Contracts for domestic building work in Victoria and other states can require specific content, notices and cooling-off rights. A quote accepted in GroundWork may not meet those requirements. Get advice before using GroundWork quotes as your contract for residential work.

10.5 Security of payment. An invoice sent through GroundWork is not automatically a payment claim under security of payment legislation. If you want statutory rights, make sure your claim meets the requirements of the relevant Act.

10.6 Records. GroundWork records signature evidence: the signer's name as entered, the recipient email the document was sent to, the time, the IP address and a hash of the document. Executed agreements and attestations cannot be changed once made. Download copies of executed documents you need to keep; see §16 for what happens on deletion.

11. Acceptable use

You must not: use GroundWork unlawfully or to store unlawful content; try to access another customer's data or test our security without written permission; reverse engineer the Service; scrape it or use it to build a competing product; overload or abuse AI features or rate limits; upload malware; or resell access without our agreement.

12. Availability and support

12.1 We provide the Service with reasonable care and skill and aim to keep it available, but we do not offer an uptime guarantee at this time.

12.2 Support is by email to support@intrawork.com.au. We aim to respond within two business days.

12.3 We may carry out maintenance, and will give notice of planned downtime where practicable.

13. Intellectual property

13.1 We and our licensors own the Service, its software and our content. Customer Content and third-party material (including content from issuing bodies and public registers) remains its owners'.

13.2 If you give us feedback, we may use it without obligation to you.

14. Liability

14.1 Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, that cannot lawfully be excluded, including under the Australian Consumer Law.

14.2 To the extent the law allows, and because the Service is not of a kind ordinarily acquired for personal, domestic or household use, our liability for a failure to comply with a consumer guarantee is limited to supplying the services again or paying the cost of having them supplied again.

14.3 Subject to §14.1, we give no other warranties beyond those in these Terms.

14.4 Subject to §14.1 and §14.6, neither party is liable to the other for loss of profit, revenue, contract, opportunity (including losing a tender), goodwill or data, or for indirect or consequential loss.

14.5 Subject to §14.1 and §14.6, each party's total liability under or in connection with these Terms is limited to the fees paid or payable by the Customer in the 12 months before the event giving rise to the claim.

14.6 §14.4 and §14.5 do not limit liability for fraud, wilful misconduct, a party's breach of §11 (acceptable use) or infringement of the other's intellectual property, or anything that cannot be limited by law.

14.7 Each party must take reasonable steps to mitigate its loss.

15. Suspension

15.1 We may suspend access, in whole or part, if reasonably necessary to deal with a security threat, a serious or repeated breach of §11, non-payment after the grace period (see §4.5) or a legal requirement.

15.2 We will give notice before suspending where practicable, limit the suspension to what is needed, and restore access once the issue is resolved.

16. Ending the agreement and deleting your data

16.1 You may cancel your subscription at any time in the app. It ends at the end of the current billing period, and your workspace moves to the free tier (§4.5).

16.2 You may delete your account in the app. If you are the last owner, deleting your account deletes the workspace. We offer an export first and ask you to confirm.

16.3 Deletion is disabled-then-purged: the account is disabled immediately and permanently deleted after 30 days, during which you can ask us to restore it.

16.4 Retained records. Attestations and executed agreements are kept after deletion as evidentiary records, because the other party to them relies on them. They are held under restricted access and are not used for any other purpose.

16.5 Either party may end this agreement for material breach not remedied within 14 days of notice. We may end it on 60 days' notice if we stop offering the Service, and will refund prepaid fees for the unused period.

16.6 Sections that by their nature survive (including §5, §13, §14 and §16.4) survive termination.

17. Changes to these Terms

17.1 We may change these Terms to reflect changes in law, security needs or the Service.

17.2 We will give at least 30 days' notice by email and in the app of any change that is materially adverse to you. If you do not accept it, you may cancel before it takes effect and we will refund any prepaid fees for the unused period.

17.3 Other changes take effect when published.

18. General

18.1 These Terms are governed by the laws of Victoria, Australia, and the parties submit to the courts of Victoria.

18.2 Before starting proceedings (other than for urgent relief), a party must give notice of the dispute and both parties must try in good faith to resolve it for 20 business days.

18.3 We may send notices by email to the account owner or in the app. You may send notices to support@intrawork.com.au.

18.4 Neither party may assign these Terms without the other's consent, except we may assign to a successor to the Service on notice.

18.5 These Terms, the Privacy Policy and the pricing page are the entire agreement on their subject matter.