Support
We're here to help with anything about GroundWork: your account, billing, a document that didn't read properly, or something that isn't working.
Contact us
- Email: support@intrawork.com.au
- Response time: we aim to reply within two business days (Melbourne time).
Please include the email address you sign in with and, if something went wrong, what you were doing when it happened. Never send us your password.
Inside the app
- Report a problem: use the bug button in the bottom corner of any page in the app. It sends us the page you were on, so we can find the problem faster.
- Billing and cancelling: Settings → Billing. Cancelling ends your subscription at the end of the current period; your data stays and remains exportable.
- Export your data: Settings → Export.
- Delete your account: Settings → Account.
Privacy requests
To ask for access to, or correction of, personal information we hold about you, email support@intrawork.com.au. See our Privacy Policy for how we handle personal information and how to make a complaint.